Troubleshooting your linked card (The following is based on information from Plaid)

Invalid Credentials
If you're linking your online banking credentials and get this error message, Plaid encourages you to double-check that there weren't any spelling...
Tue, 4 Aug, 2020 at 12:36 PM
Invalid multi-factor authentication
If you're linking your online banking credentials and get this error message, it means there was an issue with the answers you provided in the bank aut...
Tue, 4 Aug, 2020 at 12:40 PM
Temporarily Locked Account
If you're linking your online banking credentials and get this error message it means you’ve entered your credentials incorrectly too many times. This ...
Tue, 4 Aug, 2020 at 12:41 PM
Unable to support account
If you're linking your online banking credentials and get this error message it means Plaid was unable to support your account due to restrictions in p...
Tue, 4 Aug, 2020 at 12:41 PM
Account not authorized
If you're linking your online banking credentials and get this error message, it means you must log in directly to your financial institution and take ...
Tue, 4 Aug, 2020 at 12:41 PM
Multi-factor authentication not supported
If you're linking your online banking credentials and get this error message it means the bank changed their MFA method and it's not supported by ...
Tue, 4 Aug, 2020 at 12:42 PM
No accounts
If you're linking your online banking credentials and get this error message it means you don’t have a credit card connected to your bank account. In t...
Tue, 4 Aug, 2020 at 12:43 PM
Password or MFA information has changed
If you're linking your online banking credentials and get this error message it means your MFA information has changed. This can be easily sorted out ...
Tue, 4 Aug, 2020 at 12:43 PM
Invalid user name
If you're linking your online banking credentials and get this error message it means the username provided does not match the original username. This ...
Tue, 4 Aug, 2020 at 12:44 PM
Re-link your card
If your password or MFA information has changed, or if your bank requires new authentication methods, you will receive a notification in the app instructing...
Tue, 4 Aug, 2020 at 12:44 PM